
Ecommerce has gotten seriously weird lately. A lot of store owners think their success still depends on creating the best online shopping journey for people. Truthfully, that does still matter, but what also matters is whether you’re prepared for the next generation of shoppers.
Bots are starting to handle a good chunk of the buying journey for a lot of people. In fact, by 2030, execs expect about 21% of their revenue will come from intelligent assistants buying on behalf of real consumers. Companies are also using these tools to automate things like product updates and catalog changes. The problem is that a lot of ecommerce platforms still don’t account for that.













